Support FAQs
Frequently Asked Questions (FAQ)
What is M92 Energy Inc. and why the name?
M92 Energy Inc. offers premium, wildcrafted sea moss harvested from the Caribbean Sea. Sea moss contains 92 of the 102 minerals our bodies need—hence the name “M92,” a tribute to its powerful mineral content.
What are the benefits of taking sea moss?
Sea moss supports energy, digestion, immune health, thyroid function, and clearer skin. It’s naturally rich in iodine, iron, magnesium, and other essential nutrients that may enhance wellness when consumed regularly.
How do I use the gel?
Take 1–2 tablespoons daily. Add it to smoothies, juices, teas, or meals. You can also apply it as a face mask for hydration and nourishment.
Is your sea moss wildcrafted or pool-grown?
We use only wildcrafted sea moss sourced from clean ocean waters. We never use pool-grown or farmed sea moss to ensure purity and maximum mineral content.
How should I store my M92 Sea Moss Gel?
Refrigerate after opening. It stays fresh for 3–4 weeks. For raw, dried sea moss, store it in a cool, dry place until ready to use.
Do you offer raw Sea Moss or just the gel?
Both! Our ready-to-use gel is convenient, while our raw sea moss lets you prepare your own at home.
Is M92 Energy Inc. safe for everyone to use?
Sea moss is a natural whole food, generally safe for most people. Consult your healthcare provider if you have allergies (especially to iodine or seafood), thyroid issues, or are pregnant or breastfeeding.
How quickly will I see results?
Some users notice increased energy or better digestion within 1–2 weeks. Other benefits, such as clearer skin, may take 3–4 weeks. Results vary by individual.
Support FAQs
Shipping & Delivery
Where do you ship?
We currently ship within the United States.
How long will my order take to arrive?
Orders usually ship within 1–3 business days. Delivery typically takes 3–7 business days, depending on your location.
Can I track my order?
Yes. A tracking number will be emailed to you once your order ships.
Shipping Address Responsibility
Please enter a complete and accurate shipping address, including apartment or unit numbers. We are not responsible for undelivered packages due to incorrect addresses, unclaimed packages, or returns. If a package is returned to us, we’ll contact you to arrange reshipment. Additional shipping charges may apply.
What happens if my package is lost or stolen?
Once your package is handed to the carrier, responsibility passes to the customer. Contact the carrier to file a claim. We may assist in resolving the issue but are not liable for packages after shipment.
Support FAQs
Returns & Refunds
What is your return policy?
Due to the perishable nature of our products, all sales are final. If your item arrives damaged or incorrect, contact us within 2 days of delivery at info@m92seamoss.com with photos and a description. We’ll review your case and determine if a replacement or credit is appropriate.
What if I’m unhappy with my order?
If you’re unsatisfied for reasons not covered above, we may, at our discretion, offer store credit (excluding shipping and handling). Credit is issued only after review and approval.
Can I cancel my order?
Orders can be canceled within 24 hours of purchase. Contact us promptly if you need to cancel. Refunds for canceled orders are issued back to your original payment method.
Support FAQs
Affiliate Program
Do you have an affiliate program?
Yes! You can earn commissions by promoting M92 Energy Inc. products. Affiliates must follow our terms, use ethical marketing practices, and disclose their affiliate relationship as required by law.
Support FAQs
Wholesale & Private Labeling
Do you offer wholesale purchasing options?
Yes, we offer wholesale pricing for approved accounts. Minimum order quantities and specific terms apply. Contact us at info@m92seamoss.com to inquire.
Can I order private-label sea moss products?
Yes, we offer private labeling for bulk and wholesale clients. Customize packaging and branding for your own business. Please reach out to info@m92seamoss.com for pricing, minimums, and onboarding details.
Support FAQs
Subscriptions
How do I cancel or modify a subscription?
Log in to your account or contact us at info@m92seamoss.com. Changes must be made at least 30 days before your next billing cycle.
Support FAQs
Privacy and Security
How is my personal data protected?
We take your privacy seriously. Read our Privacy Policy for details on how we collect, use, and protect your data. While we use reasonable security practices, no system is entirely risk-free.
Support FAQs
Discounts & Promotions
Do you offer discounts or gift cards?
Yes, we run promotions periodically through our newsletter and social media. Gift cards are not available at this time but may be offered in the future.
Support FAQs
Legal & Safety
Liability Disclaimer & FDA Notice
M92 Energy Inc. products are natural dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). Use products only as directed. Individual results may vary. Consult your healthcare provider before use, especially if pregnant, nursing, taking medications, or managing health conditions. By using our products, you accept all associated risks and agree that M92 Energy Inc. is not liable for adverse effects or misuse.
What should I do if I experience a reaction?
Stop using the product immediately and consult your healthcare provider. You may also notify us at info@m92seamoss.com.
Are your products suitable for children?
Our products are intended for adults 18+. Consult a pediatrician before giving sea moss to children.
Support FAQs
Customer Support
How can I contact support?
Email us at info@m92seamoss.com. We typically respond within 48 business hours.
